Issue with cancellation fee
If you feel you have been charged a cancellation fee by mistake, contact us right away. You can call us at (844) 586-6872 or email us at firstname.lastname@example.org.
How driver cancellations work
Life happens. In some instances, a driver may have to cancel a ride after having accepted it. If a driver cancels your ride before arriving to pick you up, you will automatically be matched with a new driver.
If a driver waits at the pick-up location for over 5 minutes and then cancels the ride, you may be charged a no-show fee. Always be ready to go before ordering your Juno. Your driver will appreciate it.